Full warranty and Dead-On-Arrival (DOA) policy for every laptop, desktop, monitor and accessory sold by YourShoppy. All products are brand-sealed with full manufacturer warranty (laptops 1-3 years, monitors up to 3 years, gaming series up to 3 years). If a unit is faulty out of the box, we replace it with a fresh sealed piece within 7 days; transit damage must be reported within 48 hours. See related pages: returns policy, extended warranty & after-sales, out-of-warranty repair, shipping policy, home.
Warranty & Dead-On-Arrival (DOA) Policy
Every laptop, desktop, monitor and accessory YourShoppy sells is brand-authorised, factory-sealed stock. If it arrives faulty, we replace it. If it fails later, we handle the manufacturer warranty claim for you.
Policy at a Glance
Three numbers that answer 90% of what you need to know. Full detail in the sections below.
DOA Replacement Window
Manufacturing defect on arrival → fresh sealed replacement within 7 days of delivery. No waiting for brand approval.
Transit Damage Window
Damaged in transit? Report with unboxing video within 48 hours of delivery so we can file the courier insurance claim on your behalf.
Manufacturer Warranty
Standard brand warranty per category — laptops 1-3 yr, monitors up to 3 yr, gaming series 2-3 yr, accessories 1 yr.
Manufacturer Warranty by Product Category
Standard cover period per product line. Actual duration is confirmed on your GST invoice at purchase. Extended cover available on most brands.
| Product Category | Standard Warranty | Notes |
|---|---|---|
| Laptops (all brands) | 1 – 3 years | Dell, HP, Lenovo, ASUS, Acer, MSI, Apple, Microsoft — per model |
| Gaming Series (ROG, TUF, Legion, Alienware, Nitro, Predator) | 2 – 3 years | Includes onsite service for select flagship models |
| LCD / LED Monitors | Up to 3 years | ThinkVision, ProArt, UltraSharp, HP Series 5 — per model |
| Motherboards & Graphics Cards | 3 years | ASUS, Gigabyte, MSI, ASRock, PNY, ZOTAC |
| Desktops & All-in-One PCs | 1 – 3 years | Dell, HP, Lenovo, Apple iMac — per model |
| Custom-Built Gaming PCs | Component-wise (1-3 years per part) | Assembly labour: 6-month workmanship warranty from us |
| Servers & Workstations | 3 years onsite (typical) | Dell PowerEdge, HP ProLiant, Lenovo ThinkStation |
| Wireless / Networking (Wi-Fi routers, adapters) | 2 – 3 years | TP-Link, Netgear, ASUS, D-Link |
| Peripherals (keyboards, mice, docks, webcams) | 1 – 2 years | Logitech, HP, Dell, ASUS accessories |
| Battery / Adapter / Charger | 1 year | Service defect only — not natural wear |
| Mobile handsets | 1 year (unit) / 6 months (accessories) | Manufacturer only, not YourShoppy replacement |
Exact warranty is per your invoice. We register the warranty with the brand for you at purchase and hand over the official warranty card.
Dead-On-Arrival (DOA) — 7-Day Sealed Replacement
If the unit is faulty out of the box, we swap it with a fresh sealed piece — you don't wait for the brand's approval loop.
Standard Promise We handle the brand paperwork
What qualifies as DOA: Won't power on, dead pixels beyond manufacturer's policy, keyboard failure on Day 1, faulty port, GPU thermal fault, wrong item delivered, or any manufacturing defect visible within the first 7 days of delivery.
What we do: On DOA report we ourselves file the paperwork with Dell / HP / Lenovo / ASUS / Acer / MSI / Apple / Microsoft and swap your defective piece with a fresh sealed unit from our stock, usually within 48-72 hours. You don't wait for the brand.
What we need from you: A short 30-second unboxing / defect video showing the serial-number sticker, and the original box + all accessories back. Call 97392 21133 or WhatsApp the video within 7 days of delivery — a support engineer starts the replacement the same day.
Important distinction: DOA cover is for manufacturing defects on arrival. It is different from post-purchase warranty repair, which runs after Day 7 — see warranty & after-sales support.
Damaged in Transit — 48-Hour Rule
Every shipment we send is courier-insured. But the insurance company needs proof, and the reporting window is tighter than DOA. Follow this protocol to keep the claim valid.
Time-Critical Report physical / transit damage within 48 hours
At the door: If the outer box is visibly damaged, refuse the delivery and ask the courier to return it. Snap a photo of the courier waybill and damaged box before returning.
After unboxing: If damage is only visible after opening, film a continuous unboxing video (no cuts, single take) showing the sealed box, the courier waybill, opening the packaging, and revealing the damage. This is required by the courier insurance provider.
Report within 48 hours: Send the video and photos to cs@yourshoppy.com or WhatsApp +91 97392 21133. We file the courier insurance claim on your behalf and dispatch a replacement from our stock immediately — you don't wait for the courier's investigation.
After 48 hours: Without an unboxing video and timely report, courier insurance will not cover the loss. We'll try our best to help but may not be able to fully absorb the damage cost.
How to Start a DOA Replacement
The same process for online purchases, WhatsApp orders, and walk-in store buys.
Notice the fault within 7 days of delivery
Powers on but doesn't display? Won't power on at all? Dead pixel visible on the panel? Faulty port? Keyboard key not working? — note the exact issue and the delivery date.
Record a 30-second video
Show the laptop / product, the serial-number sticker (or Service Tag for Dell), the fault reproducing (screen blank, key not typing, etc.), and the original packaging with the box seal or unboxing sequence.
Contact us with order + video
Call +91 97392 21133, WhatsApp +91 97392 21133, or email cs@yourshoppy.com with your order / invoice number and the video. Response within store hours (Mon-Sun, 10:30 AM - 9 PM).
Free reverse pickup
We schedule a free pickup of the defective unit from your Bangalore address (same day for Koramangala/HSR/BTM, next day for other neighborhoods). Outside Bangalore — we arrange courier pickup.
Sealed replacement dispatched
Once we receive the unit, our engineer verifies the DOA claim in 24 hours. A fresh sealed replacement is dispatched to you the next day. Total DOA cycle: typically 3-5 days end-to-end.
DOA & Warranty — Covered vs Excluded
Common triggers that are (and aren't) eligible for DOA replacement or manufacturer warranty repair.
✓ Covered
- Won't power on at all
- Dead pixels beyond manufacturer's stated policy
- Backlight bleed / uniformity failure
- Keyboard / touchpad not responding on Day 1
- Charging port faulty on delivery
- Battery not detected / won't charge
- Wrong item / wrong configuration delivered
- Missing accessories from a sealed box
- Cosmetic damage on a sealed unit (unboxed at delivery)
- OEM software activation failure on first boot
✗ Not Covered by DOA
- Any physical damage caused after delivery (drop, dent)
- Liquid damage after delivery (spill, humidity)
- Damage from unauthorised repair or opening
- Damage from voltage surge or wrong charger use
- Software / driver problems (fixed free at our store)
- Cosmetic wear (scratches, faded keys) after use
- Battery capacity degradation (natural wear)
- Missing accessories or box if not reported at handover
- Reports made after 7 days of delivery
- Transit damage reported after 48 hours (no unboxing video)
For faults that fall outside DOA (physical / liquid damage, older devices), our chip-level workshop repairs at fair prices — see laptop repair.
After 7 Days — Warranty Repair Process
Once past the DOA window, hardware faults are handled under the standard manufacturer warranty. We still file the claim for you.
Post-DOA We handle the brand paperwork lifelong
Call us first: Even after Day 7, call +91 97392 21133 or walk into 1st Block Koramangala. We diagnose free — many "hardware" issues are actually software (driver, Windows corruption) and we fix them free in-store.
Genuine hardware fault: We file the brand claim on your behalf with the original invoice, warranty card and serial number. Depending on the brand, the fix happens at our workshop, via brand ASP or via onsite engineer visit (for Dell ProSupport / HP Care Pack / Lenovo Premier tiers).
Loaner laptop: For deadline-critical issues (shoot day, exam, submission), we offer a loaner laptop of similar tier from our stock while your unit is being repaired — subject to availability.
Timeline: Software / minor fixes 1-3 hours in-store. Screen / battery / keyboard replacement same day (if stock). Motherboard / GPU repair 3-7 days. Full board replacement 7-14 days depending on brand supply.
See: Full warranty & after-sales support page for extended warranty plans, ADP options and AMC packages.
Replacement & Refund Processing Timelines
What happens after we receive the returned / DOA-flagged unit at our Koramangala workshop.
SLA Verification & dispatch within 5 working days
Receipt at our workshop: Day 0 — we log the unit in, take photos of condition and start verification.
Technical verification: Day 1-3 — our engineer reproduces the reported fault, confirms serial number and warranty status, checks for any post-delivery damage.
Replacement dispatch (DOA): Day 3-4 — fresh sealed replacement dispatched from our stock. Bangalore delivery same day, out-of-Bangalore next day.
Refund processing (if refund chosen): Day 4-5 — refund initiated to original payment method. See our returns policy for payment-method-specific timelines (UPI 1-3 days, cards 5-10 days, EMI 7-14 days).
Total end-to-end: Most DOA replacements complete within 5 working days of receipt. Delays only if we need a specific replacement piece that isn't in immediate stock — we keep you updated on WhatsApp at every stage.
Start a DOA Report or Get Help
Fastest over WhatsApp with a 30-second video attached. All warranty and DOA claims are handled directly by our Koramangala service team.
⚑ YourShoppy Support
Warranty & DOA FAQ
Common questions we get on WhatsApp. If your case isn't listed, message us — we'd rather talk it through.
What is your DOA window?
What is the transit-damage reporting window?
What laptop warranty do I get with my YourShoppy purchase?
Is physical damage after delivery covered?
What if my report comes after 7 days?
Do I need the original box for a DOA claim?
What happens if the DOA replacement is out of stock at YourShoppy?
Do you charge for reverse pickup on DOA?
How long does the total DOA cycle take?
Where do I go for help post-warranty?
Report a DOA or Transit Damage
Send us a 30-second video on WhatsApp with your order number. We start the replacement the same day — that's the promise.