YourShoppy returns and refund policy. Return unused laptops, desktops, accessories or software purchased from YourShoppy within 7 days of delivery for a refund or exchange. Manufacturing defects (Dead-on-Arrival) are replaced with a fresh sealed unit within 7 days at no cost. See related pages: shipping policy, laptop repair, shop laptops & desktops, contact us, home.
Returns & Refund Policy
Straight-talk return, exchange and refund terms for laptops, desktops, accessories and software bought from YourShoppy.com or our 1st Block Koramangala store. No fine print, no runaround.
The Policy at a Glance
Three numbers that cover 95% of what you need to know. Full detail below.
DOA Exchange Window
Manufacturing defect or Dead-on-Arrival within 7 days of delivery — we swap it with a fresh sealed unit.
Return Pickup
Pan-India free reverse pickup on eligible returns. Local Bangalore returns — our own delivery boy comes free.
Refund Timeline
Refunds processed within 7 business days of us receiving the returned item in original condition.
What You Can & Can't Return
Because laptops, software and personal-use accessories have different resale rules, not every item is returnable. Here's the clean list.
✓ Returnable within 7 days
- Laptops — unused, original seal intact, all accessories
- Desktops & All-in-Ones — unused, sealed, in original box
- Peripherals — keyboards, mice, monitors, docks (unopened)
- Bags, sleeves and non-personal accessories (unused)
- Any item that arrives with manufacturing defect (DOA)
- Any item damaged during transit (with unboxing video)
- Wrong item delivered / model mismatch
✗ Not returnable
- Software licences once activated (Windows, MS Office, antivirus)
- Custom-built desktop PCs & workstations (built to order)
- Corporate bulk orders with signed PO (unless DOA)
- Ink, toner, printer consumables (once opened)
- Headsets, earphones, in-ear devices (hygiene)
- Items with physical / liquid damage caused after delivery
- Products past the 7-day return window
- Items missing accessories, box, invoice or serial-number label
Dead-on-Arrival (DOA) — 7-Day Sealed Replacement
If your new laptop or desktop won't power on, has a dead pixel, faulty port, keyboard failure or any manufacturing defect within 7 days of delivery, we replace it with a fresh sealed unit — not a service ticket, not a wait-for-brand-approval loop.
Standard Promise No paperwork battles with the brand
What we do: On DOA report we ourselves file the paperwork with Dell / HP / Lenovo / ASUS / Apple / MSI and swap your defective piece with a fresh sealed unit from our stock, usually within 48-72 hours. You don't wait for the brand.
What we need from you: A short unboxing / defect video showing serial number, and the original box + accessories back. Call 97392 21133 or WhatsApp the video — a support engineer starts the replacement within the same day.
Note: DOA is different from post-purchase warranty repair. Warranty repairs (after 7 days) run through our chip-level repair workshop — see laptop repair.
How to Start a Return or Exchange
Same process whether you bought online, in-store, or via WhatsApp order. Under 5 minutes to initiate.
Contact us within 7 days of delivery
Call +91 97392 21133, WhatsApp +91 97392 21133, or email cs@yourshoppy.com with your order number, invoice number and the reason for return.
Share short verification video
For DOA / defect / damage claims: a 30-second video showing the issue plus the serial-number sticker. For no-defect returns (change of mind, wrong choice): a photo of the unopened / used state so we know what to expect.
Receive Return Authorisation (RA)
Within a few hours (same day if before 5 PM) we email you a Return Authorisation number, pickup instructions and pack-back checklist. For Bangalore we schedule our own delivery boy to pick up free.
Refund or replacement
Once we receive the item and verify condition: DOA / damaged → sealed replacement dispatched within 48 hours. No-defect returns → refund processed within 7 business days to your original payment method (see table below).
Refund Timelines by Payment Method
All refunds go back to the original payment method. Here's when the money hits your account after we approve the return.
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| UPI (GPay, PhonePe, Paytm, BHIM) | 1 – 3 business days | Direct to source UPI ID |
| Debit Card | 5 – 7 business days | To original card / linked bank |
| Credit Card | 5 – 10 business days | Appears on next statement |
| Net Banking | 3 – 5 business days | To source bank account |
| No-Cost EMI (HDFC/ICICI/SBI/Axis/Kotak/RBL) | 7 – 14 business days | EMI reversed on next cycle by issuing bank |
| Bajaj Finserv Cardless EMI | 7 – 15 business days | Loan cancelled by Bajaj + refund to bank |
| Cash on Delivery / Cash in Store | 3 – 5 business days | NEFT to bank account you provide |
| Cheque / Company PO | 7 – 15 business days | NEFT to company bank account |
| Store credit | Instant | Usable for exchange or future purchase |
Refunds start the day we approve the return — not the day you ship. Bank / EMI issuer processing time is out of our control.
What "Original Condition" Means
Returns are accepted only when the item comes back to us in the same state as it left our store. This checklist is what we verify on receipt.
Items returned in partial condition may attract a restocking fee of up to 15% or refusal of the return, at our discretion.
Exchange or Full Refund?
You choose. We prefer to swap you into a better-fitting model — but a straight refund is always on the table.
Exchange for another model
- Swap for another laptop of same or higher value within 7 days
- Pay only the price difference — no restocking fee
- Free reverse pickup + free re-delivery in Bangalore
- Great if you underspec'd (16GB was too little, want 32GB)
- Great if you over-spec'd (returning heavy gaming laptop, moving to lighter creator)
- Applies even to no-cost EMI orders (new EMI plan issued)
Full refund to original payment
- Money back to source card / UPI / bank per table above
- Original GST invoice cancelled & a credit note issued
- Free reverse pickup on any eligible return
- Bank / EMI issuer processing time may apply
- Restocking fee (up to 15%) applies if item shows use
- Software licences already activated are not refundable
Damaged in Transit
Every shipment we send is insured. If your package arrives crushed, wet or tampered, don't accept it silently — do this instead.
Time-Critical Report within 24 hours of delivery
At the door: If the box is visibly damaged, refuse delivery and ask the courier to return it. Snap a photo of the courier waybill & damaged box before returning.
After unboxing: If damage is only visible after opening, film a continuous unboxing video (no cuts) showing the sealed box, opening, and revealing the damage. This is required to process a transit-damage claim.
Report to us within 24 hours: Send the video / photos to cs@yourshoppy.com or WhatsApp +91 97392 21133. We file the courier insurance claim and dispatch a replacement from our stock immediately — you don't wait for the courier's investigation.
After 24 hours: Without an unboxing video, courier insurance won't cover transit damage. We'll try our best but may not be able to fully absorb the loss.
After the 7 Days — You Still Have Us
The return window closes at day 7, but our support relationship starts on day 1 and lasts the life of your laptop.
Returns & Refund FAQ
Common questions we get on WhatsApp. If your case isn't here, call or message us — we prefer to talk it through.
What is your return window?
Do I have to pay for return shipping?
When will I get my refund?
My laptop is Dead-on-Arrival. What now?
Can I exchange my laptop for a different model?
Is there a restocking fee?
What if my package arrives damaged?
Can I return a custom-built desktop or workstation?
My no-cost EMI order — how does refund work?
Do you accept returns from outside Bangalore?
Start a Return or Get Help
Faster over WhatsApp or a phone call. All returns handled by the same team that dispatched your order.