A product having hardware failure due to manufacturing defects within a period not exceeding 14 (fourteen) calendar days from the date of invoice and not repairable will be treated as DOA. In the event of a DOA, the consumer should contact the HP Service Center. The first attempt shall be to repair and restore the product.
To be able to claim DOA the following aspects are taken into account:
The fault prevents the product from optimum performance
While returning your product, you should ensure that the original packaging, documentation and all the accessories, including keyboard, mouse, charger, battery, cables, cartridges, paper trays, USB receiver and original packaging are available for return.
There should not be any physical damage to the Product, including dents, cracks, leakage of fluid, scratches or marks.
Attach a copy of sales slip inside the box with the following information: HP Report Number, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.
In case you notice the package contents missing or find physical damage while unpacking (dents, bumps, cracks, leakage of fluid, scratches) you should immediately contact the HP service centre and arrange for sending the equipment back to the designated location